Client Service Representative Medical Technologist

R261510

Shift:
Evenings

Pay range:
$25.30 – $46.05 per hour

Location:
Aurora Medical Center West Allis – 8901 W Lincoln Ave 53227

Department:
Client Services Call Center

Employment status:
Full Time

Hours per week:
40

Benefits eligible:
Yes

Major Responsibilities:

• Coordinates and follows through on inbound telephone calls for the laboratory, following client services procedures.
• Performs outbound telephone calls to clients following client service procedures.
• Reports results to appropriate individuals and notifies appropriate medical staff of critical patient results.
• Ensures rapid and appropriate complaint resolution and documentation.
• Maintains an advanced working knowledge of all laboratory operations and databases of ACL, including telecommunications and all methods of reporting data.
• Utilizes advanced knowledge obtained from technical training when responding to inquiries for technical or department/division information.
• Coordinates blood draw requests and specimen pickups with the phlebotomy and courier departments.
• Assists Business Development and Client Service teams with maintenance of existing accounts.
• Assists with the development and maintenance of Client Service policies and procedures.
• Acts as a resource for providing general direction and technical assistance to other laboratory and clerical staff. Instructs students and new caregivers as assigned.

Licensure, Registration, and/or Certification Required:

• Medical Laboratory Technician (MLT) certification issued by the American Society for Clinical Pathology Board of Certification (ASCP BOC)
• Medical Laboratory Technician (MLT) certification issued by the American Medical Technologists (AMT)
• Medical Technologist (MT) certification issued by the American Society for Clinical Pathology (ASCP), or
• Medical Laboratory Scientist (MLS) certification issued by the American Society for Clinical Pathology Board of Certification (ASCP BOC)
• Medical Technologist (MT) certification issued by the American Medical Technologists (AMT)

Education Required:

• Associate's or Bachelor’s Degree in Clinical Lab Technician, Clinical Laboratory Sciences, Medical Technology, or related field.

Experience Required:

• 3 year’s experience preferred

Knowledge, Skills & Abilities Required:

• Intermediate understanding of computers and desktop software packages.
• Interpersonal skills necessary to deal effectively with client service staff, all levels of management and all external contacts including clients, physicians, patients and the community.
• Demonstrates good decision-making skills.

Physical Requirements and Working Conditions:

• Ability to use the telephone effectively with a clear speaking voice and a courteous manner.
• Operates all equipment necessary to perform the job.
• Exposed to normal office environment.
• Ability to deal with high levels of job-related stress.
• Must be willing to handle potentially hazardous and/or infectious materials.
• Must possess good command of the English language with the ability to analyze written, spoken, and visual material.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Schedule Details/Additional Information:
2nd Shift: Monday through Friday 14:30 to 23:00 with 2nd shift Weekend and Holiday Rotation

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation within the position’s pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate’s job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program